Terms of service

Acraft is provided by [LEGAL ENTITY NAME] ([Registered number and registered office address]), referred to as “we”. These terms form the agreement between us and the business that creates an account (“you”). By creating an account or using Acraft you accept them.

Acrafthelps trades and field-service businesses manage enquiries, clients, jobs, schedules, quotes and invoices. You must be at least 18 and use the service for your business. You are responsible for your account, your team’s access and keeping your password safe.

You own the data you put into Acraft, including your clients’ details, jobs, quotes and invoices. You give us permission to store and process it to run the service for you.

You are responsible for having a lawful reason to hold your clients’ personal data and for telling them you use Acraft. For that data we act as your processor; see the privacy notice.

Acraft can draft quotes, notes and schedules from text, photos, documents and recordings you provide. A draft is a suggestion. Check every line, quantity and price before you send it. You remain responsible for the quotes and invoices you send.

To draft, we send the content you submit to AI model providers who process it for us. They are not permitted to use it for their own purposes.

When you send a quote that the AI drafted, we keep an anonymised copy of the brief, the draft and the final quote to improve our own models, including training or fine-tuning them on this material.

• Before it is stored we remove your clients’ names, companies, emails, phone numbers and addresses, your site addresses and your team’s names. Anonymisation is automatic and may miss details typed in free text.
• The copy is kept for improving our service, not sold and not shared with other customers as is.
• You can opt out at any time by writing to [privacy contact email]. We then stop recording your quotes and delete the copies we hold for your account.

• Do not use the service for anything unlawful or to send misleading quotes or invoices.
• Do not upload content you have no right to use, or malware.
• Do not try to break, overload or reverse-engineer the service, or access another account.

If your plan has a fee, it is shown when you subscribe and charged in advance for each billing period. You can cancel at any time and the plan then runs to the end of the period you paid for. Prices include or exclude VAT as stated at purchase.

We work to keep the service running but cannot promise it is always available or free of errors. We may change features and will give reasonable notice of changes that harm you.

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence or for fraud.

Otherwise, we are not liable for lost profit, lost business or indirect loss, and our total liability for anything connected to the service is limited to the fees you paid in the 12 months before the event.

You can close your account at any time. We may suspend or close it if you break these terms. On closure we delete your data within a reasonable period, except what the law requires us to keep. You can export your data before closing.

These terms are governed by the laws of England and Wales and its courts have jurisdiction. If we change them materially we will tell you before the change applies. Contact: [privacy contact email].